Returns Policy
HOW TO RETURN
If You find that you are not completely satisfied with your purchase you may return all UNWORN, UNDAMAGED items within 30 days of dispatch date. Items must be returned in their original condition, with their original tags and no evidence of stains or odours.
How to return:
Email ( SECURETHEBAGLONDON@GMAIL.COM ) your STB order number along with photos of the following items or Click Here
Clothing with tags, thank you cards and zip bag. This is to check the perfect condition of the items as this can hurt the validity of the exchange.
After everything has been checked, you will be sent a return form to print, fill out and return with the items. It is important you fill out all the boxes on the form & ship back using a cheap tracked service.
How long till the return is processed?
Returns are usually processed within 1-2 working days whether it is a refund or an exchange.
Processed exchanges will include tracking numbers via email & refunds usually take 2-7 working days ( Depending on your bank).
If an item is lost during transit at no fault of customer, we will resend a replacement however If an item is lost due to incorrect address or service used, customer is not liable to a replacement or refund.